Refund and Returns Policy

Effective Date: August 5, 2026

Thank you for shopping at ArceyShop. We strive to provide a transparent and satisfying shopping experience. Below is our policy regarding returns, exchanges, and refunds.

1. General Return Policy (Standard Items)

We accept return requests within 7 days from the date you receive your order for standard, non-customized stock items (such as standard headphones/earphones, non-custom printed products, and standard accessories).

To be eligible for a standard return:

  • The return request must be initiated within 7 days of receipt/delivery.
  • Items must be unused, unworn, and in the exact condition as received.
  • Items must be in their original packaging.
  • Proof of purchase (order number or invoice) is required.

2. Print-on-Demand & Custom Products Policy

Because custom print-on-demand products (items printed or produced specifically based on your unique specifications) cannot be resold, they are non-returnable and non-refundable for change-of-mind reasons.

Exceptions for Print-on-Demand Items:

We will gladly offer a free replacement or full refund for print-on-demand products ONLY if:

  1. Defective / Damaged Item: The product arrived damaged, broken, or has a manufacturing print defect.
  2. Incorrect Item: You were sent a different product or graphic than what was ordered.
  3. Incorrect Size: You were sent a size different from the size selected in your original order confirmation.

3. Damaged, Defective, or Incorrect Orders

If you receive a damaged product, an incorrect size, or a wrong item, please notify us within 7 days of delivery with the following details:

  • Your Order Number.
  • Clear photo(s) or video showing the defect, wrong size label, or wrong item received.

Once verified, we will arrange a free replacement or process a full refund to your original payment method.

4. Shipping Costs for Returns

  • Standard Returns (Change of Mind): The customer is responsible for paying all return shipping fees.
  • Store Error / Defective Items: We will cover all shipping costs associated with replacing or correcting defective or incorrectly sent items.

5. Refund Process

Once your returned item is received and inspected (or after proof of defect is verified), your refund will be processed to your original payment method within 5–10 business days.

6. Contact Us

For return requests or support inquiries, please contact us:

  • Store Name: ArceyShop
  • Email: admin@shop.arcey.site
  • Phone / WhatsApp: +90 5348378566
  • Website: shop.arcey.site